Difference between revisions of "Losing customer’s money"

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'''Description:'''
 
'''Description:'''
A customer’s money loss would incur when a customer paid for a product or service which was never used or received.
 
  
'''Risk Factors:'''
+
Losing a customer’s money can occur by an attacker, to the network going down, to a customer incurring costs for a product or service which was never used or received.
  
• Unhappy customer
+
'''Risk Factors:'''
  
Disgruntle customers will leave
+
Unhappy customer
  
• New and existing customers talk badly about their experiences to friends.
+
• Disgruntle customers will leave
 +
• New and existing customers talk badly about their experiences to friends.  
  
• Company’s reputation is smudged
+
• Company’s reputation is smudged  
  
• Legal action occurs
+
• Legal action occurs  
  
 +
• Threat to the network or an application
 +
 +
• Invasion of customer’s privacy
  
 
'''Example:'''  
 
'''Example:'''  
  
The application doesn’t reflect the correct status of the inventory and a customer purchases a device which is backordered. The customer becomes frustrated with the company when the item is not received.   This customer talks to their colleagues about their experiences with your company. The company's reputation is smudged in the community.
+
'''Missing Equipment'''
 +
 
 +
The application doesn’t reflect the correct status of the inventory and a customer purchases a device which is backordered. The customer becomes frustrated with the company when the item is not received. This customer talks to their colleagues about their experiences with your company. The company's reputation is smudged in the community.  
 +
 
 +
'''Hackers'''
 +
 
 +
A hacker invades a network and finds its way through an application wall.  Customer’s unencrypted credit card data was located within an application database.  The data was opened and the credit card info was retrieved.  The customer is now experiencing identity fraud.  The customer now feels violated and doesn’t know how or why this occurred.
 +
 
 +
 
 +
'''Related Technical Impacts'''
 +
 
 +
Loss of confidentiality
 +
Loss of accountability
 +
 
 +
 
 +
'''References'''
 +
 
 +
OWASP Top 10 - Ruby on Rails version, http://www.lulu.com/items/volume_62/1412000/1412042/1/print/Owasp-rails-security.pdf
 +
 
 +
OWASP CLASP v1.2, http://www.lulu.com/items/volume_62/1401000/1401307/3/print/OWASP_CLASP_v1.2_for_print_LULU.pdf

Revision as of 13:40, 23 June 2008

Description:

Losing a customer’s money can occur by an attacker, to the network going down, to a customer incurring costs for a product or service which was never used or received.

Risk Factors:

• Unhappy customer

• Disgruntle customers will leave • New and existing customers talk badly about their experiences to friends.

• Company’s reputation is smudged

• Legal action occurs

• Threat to the network or an application

• Invasion of customer’s privacy

Example:

Missing Equipment

The application doesn’t reflect the correct status of the inventory and a customer purchases a device which is backordered. The customer becomes frustrated with the company when the item is not received. This customer talks to their colleagues about their experiences with your company. The company's reputation is smudged in the community.

Hackers

A hacker invades a network and finds its way through an application wall. Customer’s unencrypted credit card data was located within an application database. The data was opened and the credit card info was retrieved. The customer is now experiencing identity fraud. The customer now feels violated and doesn’t know how or why this occurred.


Related Technical Impacts

	Loss of confidentiality 
	Loss of accountability 


References

OWASP Top 10 - Ruby on Rails version, http://www.lulu.com/items/volume_62/1412000/1412042/1/print/Owasp-rails-security.pdf

OWASP CLASP v1.2, http://www.lulu.com/items/volume_62/1401000/1401307/3/print/OWASP_CLASP_v1.2_for_print_LULU.pdf