Difference between revisions of "Losing customer’s money"

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Line 3: Line 3:
  
 
'''Risk Factors:'''
 
'''Risk Factors:'''
 +
 
• Unhappy customer
 
• Unhappy customer
  
 
• Disgruntle customers will leave
 
• Disgruntle customers will leave
 +
 
• New and existing customers talk badly about their experiences to friends.
 
• New and existing customers talk badly about their experiences to friends.
 +
 
• Company’s reputation is smudged
 
• Company’s reputation is smudged
 +
 
• Legal action occurs
 
• Legal action occurs
  

Revision as of 10:45, 20 June 2008

Description: A customer’s money loss would incur when a customer paid for a product or service which was never used or received.

Risk Factors:

• Unhappy customer

• Disgruntle customers will leave

• New and existing customers talk badly about their experiences to friends.

• Company’s reputation is smudged

• Legal action occurs


Example:

The application doesn’t reflect the correct status of the inventory and a customer purchases a device which is backordered. The customer becomes frustrated with the company when the item is not received. This customer talks to their colleagues about their experiences with your company. The company’s financial profits are decreased.