Cloud-10 Risks with SaaS
Potential security risks and loss of IT control topped the list of perceived barriers to SaaS adoption (Anthes, 2009). "On a list of 24 possible IT project priorities for 2009, a survey respondents ranks SaaS at No.23".
1. Data Security
One company data co-mingled with other businesses' data (e.g: Salesforce.com)
2. Lack of federated identity management
Due to multiple identities of employees at multiple SaaS providers, an employee's access cannot be shut off automatically, following termination of an employee.
3. Lack of strong service level agreements (SLAs) and contracts that hold people accountable should something happen.
4. Lack of interoperability among vendors (Vendor Lock-in)
Puts companies at risk if SaaS provider goes out of business or acquired by a competitor. Switching costs could be high.
5. Web Application and Infrastructure Vulnerabilities
Anthes, G.. (2009, January). SaaS Realities. Computerworld, 43(1), 21-22. Retrieved August 9, 2009, from ABI/INFORM Global. (Document ID: 1626575741).
Business: Pain in the aaS; Computer security. (2008, April). The Economist, 387(8577), 86. Retrieved August 9, 2009, from ABI/INFORM Global. (Document ID: 1469385981).