User:Satishfaith

IT An Engineering Graduate in Electronics and Communication with 4 years experience and specialized in Networking & Web Application Penetration Testing. Knowledge of OWASP tools and methodologies, Understanding and knowledge on Security Attack Vectors,making security for security system level and network level, with business related experience.

Understand the best practices of first time resolution, providing telephonic technical services and response time @ speed of thought. Avoid as much of the escalation and building the user trust in technical support. Documenting end user feedback for periodic review and performance appraisal.